tag:blogger.com,1999:blog-10523524.post114705593940136343..comments2024-03-28T12:25:39.744+07:00Comments on Vietnamese God: Work ProblemsVan Cong Tuhttp://www.blogger.com/profile/12588216588419216202noreply@blogger.comBlogger40125tag:blogger.com,1999:blog-10523524.post-50588404908458890492017-06-21T02:40:23.655+07:002017-06-21T02:40:23.655+07:00What's up, nice web-site you possess here.
Gen...What's up, nice web-site you possess here.<br /><a href="http://ed24-singapore.com/The-Health-Benefits-Offered-by-Viagra-in-Singapore.html" rel="nofollow">Generic viagra from male impotence</a>Anonymoushttps://www.blogger.com/profile/13025561518456818167noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-49453255502783123952013-08-08T16:15:44.020+07:002013-08-08T16:15:44.020+07:00I like photos, Photos great...I like photos, Photos great...Vietnam tourshttp://www.minmaxtravel.comnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-8859541428026152612013-08-01T16:20:44.803+07:002013-08-01T16:20:44.803+07:00I like your post. Thank you!I like your post. Thank you!Vietnam tour packageshttp://www.minmaxtravel.com/vietnam-tours.htmlnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-23918301166553114442011-11-24T20:35:19.737+07:002011-11-24T20:35:19.737+07:00Maybe the most annoying work problems I've eve...Maybe the most annoying work problems I've ever seen in my whole life, seriously.viagrahttp://www.xlpharmacy.comnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-71801787645101993352008-11-20T15:27:00.000+07:002008-11-20T15:27:00.000+07:00Hi Godknows! I've been to Wild Lotus with my Swiss...Hi Godknows! I've been to Wild Lotus with my Swiss boyfriend's family and they all LOVE IT! They said it's the best meal they've ever had in their lives! I'll go back to Vietnam again soon and for sure I'll visit Wild Rice this time! By the way, I didn't feel that I had to wait for a long time for the food to come! Not at all!<BR/><BR/>I think it's a very good idea that you can advertise your restaurant as fresh food, prepared upon order so that on the one hand, customers can understand that the food will take a bit to be prepared, but on the other hand, they'll see it as a positive thing. How positive they feel about it depends on how you word the idea.<BR/><BR/>Another suggestion is that: you can also offer a very light and extremely good appetizer for customers while they're waiting for their first course to come. It can be as simple as fresh and really good bread with excellent cheese. When customers have free but excellent appetizer to enjoy, they'll feel that time runs fast and then they won't complain :)<BR/><BR/>Wish you good luck :)<BR/>PAPAhttps://www.blogger.com/profile/08021788020875938562noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1165453162274924532006-12-07T07:59:00.000+07:002006-12-07T07:59:00.000+07:00Hi Anonymous, thanks for your comments. I hate to ...Hi Anonymous, thanks for your comments. I hate to tell you but I think if you want to serve your food at the same time means you cant eat the real hot food because, Vietnamese food is different as western food unless you want they cook then they will heat it up and serve you all at the same time. And if they do this, your meal will be uwful. Hope you get my idea.<BR/><BR/>Sarah(Anonymous)I dont think we would love to be heard from you that you also Vietnamese. Good and bad people are everywhere. I never ever heard anyone told me that i am selfish as you said in your email but maybe you are right.<BR/><BR/>Anyway, thanks for your comment and your advice about what i have to do or quit my job. You are a star!Van Cong Tuhttps://www.blogger.com/profile/12588216588419216202noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1165374329298840912006-12-06T10:05:00.000+07:002006-12-06T10:05:00.000+07:00I see U live in Nha Trang. It's a city that surviv...I see U live in Nha Trang. It's a city that survives just bcz of tourist coming there. Tourism is the main contribiution to ur city. So dont u think that tourists fairly expect wht they request in ur comment. Especially in Nha Trang, everyone can speak english, even sellers on the beach. Show some respect or change industry...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1165373788586926842006-12-06T09:56:00.000+07:002006-12-06T09:56:00.000+07:00Excuse me???? Why should they learn vietnamese??? ...Excuse me???? Why should they learn vietnamese??? They are tourists. Do u think everytime they travel somewhere, they must learn language of that country. I mean i ve travelled in some countries, so by now i must have known already 6-7 languages. And such industry as hotel&restaurant require speak u english, even if u are in Africa. And one more, i live now in Vietnam and i speak a bit vietnamese but whn i try to open my mouth, vietnamese people become stupidly laughing. I've never seen so proud people like vietnamese who just care abt their culture, their language and so on. And who lives in Vietnam knows that vietnamese always tend to be late in anything. So very often that complaints abt long preparation of food is fair, by the way i've heard complaints in restaurants from vietnamese customers much more frequently than from foreigners. And if someone will think i hate vietnamese, i just say that i am vietnamese too, but by half though.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1151842331520974252006-07-02T19:12:00.000+07:002006-07-02T19:12:00.000+07:00The whole idea of traveling to VN or anywhere else...The whole idea of traveling to VN or anywhere else in the world is to experience the culture provided by the country. If you want the people to serve you in such and such a mannerism, you might as well sit in the comfort of your own home.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1148922943754168992006-05-30T00:15:00.000+07:002006-05-30T00:15:00.000+07:00I guess I will be a lone dissenter here, but I hop...I guess I will be a lone dissenter here, but I hope I can convey what I believe is correct. I mean no disrespect to VN and I appreciate VN very much having been there a number of times. Notwithstanding that there may be a consideration for the 'way things are done in VN', I submit that if VN expects to join the rest of the world as a first-class tourist destination, which clearly they hope to do and which I am hopeful for, the food and tourist industry, particularly those who cater to westerner's, need to learn to conform to the way the rest of the world does things. Westerner's usually want their food delivered all at the same time, this is true. As well, in the west it is quite impolite to begin your meal before everyone is served. I have noticed a number of times that Asian restaurants I have visited, particularly the more humble ones, tend to try to bring the food when it is finished in preparation, and I understand their reasoning, truly, but this is why western restaurants have warming lamps in their kitchens which is not necessary the most preferred solution but it does help to avoid this circumstance. I, for one, always tell the waiter to please deliver the food all at once, though sometimes even then, my instructions are either ignored or not-followed - I am less concerned for myself then I am the guests and others with whom I had hoped to enjoy a great meal, and something like this can nearly ruin the occasion. When this happens, you should know, I respond by voting with my feet and I usually will not go back to that restaurant. The restaurants with better staffing understand this and they conform fairly well, which is only reasonable. I close by saying I lived in Asia for 17 years so I am not just speaking off the cuff. In any case, best of everything to you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1148223860838645952006-05-21T22:04:00.000+07:002006-05-21T22:04:00.000+07:00Foodcrazee, Thanks, will doFoodcrazee, Thanks, will doVan Cong Tuhttps://www.blogger.com/profile/12588216588419216202noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1148213830179972412006-05-21T19:17:00.000+07:002006-05-21T19:17:00.000+07:00tU, BETTER start removing ur mail addy or else ppl...tU, BETTER start removing ur mail addy or else ppl will spam your mail addy...FooDcrazEEhttps://www.blogger.com/profile/02819094686497050751noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147654604739778162006-05-15T07:56:00.000+07:002006-05-15T07:56:00.000+07:00Thanks for all suggestions. I will ask my boss to ...Thanks for all suggestions. I will ask my boss to do follow some of your comments.<BR/>Beach, do you have your own website? send me an email tuvancong2003@yahoo.comVan Cong Tuhttps://www.blogger.com/profile/12588216588419216202noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147419267910106362006-05-12T14:34:00.000+07:002006-05-12T14:34:00.000+07:00English seems easy, but it get plenty of nuances, ...English seems easy, but it get plenty of nuances, it's so easy to be misunderstood. Vietnamese is difficult to speak, because it's a monosyllabic langage, the sens of each word depends on the prononciation. French is difficult, because of gramatical illogism and German because of gramatical rigour. <BR/>I'm sorry that Vietnamese people no more practice French that they so fluently spoke in the past.Cergiehttps://www.blogger.com/profile/14623905868861239570noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147388656898321452006-05-12T06:04:00.000+07:002006-05-12T06:04:00.000+07:00Lots of people in America eat fast food and are ac...Lots of people in America eat fast food and are accustomed to getting their food fast. But, I have actually seen notes on restaurant menus here that have the following verbiage:<BR/><BR/>"Good food takes time to prepare. Each dish is individually prepared for you by our experienced staff. We thank you for being our guest and hope you enjoy your meal."<BR/><BR/>It certainly sets expectations for diners and lets them know that their food is made from scratch, rather than being heated up in the microwave.<BR/><BR/>I hope this helps. Good luck.Joe & Sophiehttps://www.blogger.com/profile/13584414773812911002noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147321037343789802006-05-11T11:17:00.000+07:002006-05-11T11:17:00.000+07:00I am beginning to break into the restaurant indust...I am beginning to break into the restaurant industry in Croatia during high tourist season. I'm a chef, but I'm beginning to wonder if my American English will be more useful in the dining room as a server. Interesting topic... I'll give it some more thought and keep you posted about my experiences with this in Europe.<BR/><BR/>John J. Goddard<BR/><BR/><A HREF="http://www.johnjgoddard.com/" REL="nofollow">johnjgoddard.com</A>John J. Goddardhttps://www.blogger.com/profile/13516832439635558907noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147320429063728782006-05-11T11:07:00.000+07:002006-05-11T11:07:00.000+07:00Beautiful pictures!Yes, it is sad and arrogance of...Beautiful pictures!<BR/>Yes, it is sad and arrogance of some people to think that English is a standard language. Most foreign countries (Spain, Swiss, France, German) teach English as a second language. But in America, most people do not speak a second language. High school students (grade 9-12) is only required to take 1 or 2 year of foreign language, in order to meet graduation requirement. 2 years of foreign language here will barely covers the basic.<BR/>But that's not what you're asking about. If you are working in the travel industry and you work in a nice hotel or upscale place - the customer is always right - no matter how wrong they are. Just smile and take care of it and move on. You have to tell yourself that it's part of the job. The customers are paying alot of money and they expect a certain high standard of service. If your business take care of the customer well, they will return and spends more money or refer their friends to your business/hotel. Word of mouth.<BR/>I had wonderful service in most of the places I visited while in Vietnam, but not all. If Vietnam wants to be the place to travel to, it will have to step up its service.Thuyhttps://www.blogger.com/profile/05787960761551038311noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147304111834340372006-05-11T06:35:00.000+07:002006-05-11T06:35:00.000+07:00I use to work as a waitress, so I can definitely a...I use to work as a waitress, so I can definitely attest to the hardships of servicing others. Try not to let the bad episodes affect you too much. There is always room for improvement in whatever we do. The earlier comments on expressing wait times up front and about letting trainees stay in non speaking roles until they are ready are all good suggestions. Look at this as an opportunity to reflect a bit on the way the business is run and possibly change for the better. With a few small changes, you may be able to set yourself and the business apart from your competitors and possibly win over more customers. I trust that you will do well and wish you much luck on your endeavors. Bye, bye, anh Tu!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147279553668907352006-05-10T23:45:00.000+07:002006-05-10T23:45:00.000+07:00difficult customers exists everywhere in the world...difficult customers exists everywhere in the world, so take it easy!<BR/><BR/>look at the positive side, every customer complains means an opportunities to learn & improve your service. if nobody comments or full of good words, that there isn't much to learn.<BR/><BR/>improvement on your menu is worth considering. you just to listen to their comments, but pick the appropriates ones for improving your services.<BR/><BR/>do u hold meeting with waiter/waitress regular? good to have such exchanges & sharing of ideas & opinions<BR/><BR/>imho, in hospitality industry, you always try to make customer comfortable with yout services & culture and not the other way round.<BR/><BR/>as to handling difficult customer, there is no hard & fast rules, it depends on individual skills & experiences. that's why a good waiter/waitress are hard to come by.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147251965134176322006-05-10T16:06:00.000+07:002006-05-10T16:06:00.000+07:00Back again...It's funny that you are going through...Back again...<BR/><BR/>It's funny that you are going through this, while there are those of us who would be grateful to try the wonderful things you are always showing us here, yet will most likely never get to!<BR/><BR/>Hope you get it worked out!<BR/><BR/>alanalanhttps://www.blogger.com/profile/06013341654649926300noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147226568665746712006-05-10T09:02:00.000+07:002006-05-10T09:02:00.000+07:00it's a tough job in the service sector..an interna...it's a tough job in the service sector..an international phenomena..take heart :) u need a greter amount of EQ than most customers..ohterwise I think u are doing perfectly well..it's just one of those days..take a short breather.black felinehttps://www.blogger.com/profile/15870734802091152646noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147225765205009972006-05-10T08:49:00.000+07:002006-05-10T08:49:00.000+07:00Sigh...tourists who are so demanding are usually t...Sigh...tourists who are so demanding are usually the ones who rush all the time, they forget what a vacation is all about...to relax. Does your restaurant plays soft music, like classical or some harmonious Vietnamese folk music? You can also try serving refreshments, here, Chinese Restaurants serves peanuts or achar (a Peranakan snack). The last resort i think would be to hang a sign that says, "Quality takes time." And if it takes a toll, go have a little vacation in the countryside. I really love those movie scenes of Vietnam's mountains & padi fields :) Heaven & Earth is a great movie!Jackie Helena Gayhttps://www.blogger.com/profile/01177139422802278915noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147197656593045562006-05-10T01:00:00.000+07:002006-05-10T01:00:00.000+07:00Well you got a lot of good advice already so I'll ...Well you got a lot of good advice already so I'll jsut say that your photos are so pretty :)Miss Kimhttps://www.blogger.com/profile/05755376182972818159noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147194300716451332006-05-10T00:05:00.000+07:002006-05-10T00:05:00.000+07:00and we can't expect guests to speak our language b...and we can't expect guests to speak our language because we are the one who provides them the service.Dunno if you have been in Thailand but the service in hospiltaity is very good, people are smiling, relax...and well, they speak English even though it might not be good. Vnese are too shy when it comes to speaking foreign language, even though we want to.On the other hand, travellers should know that they are in the foreign country (go to China,then you will see, nobody speaks any English there).Since your restaurant's main customers are foreigners, maybe it is best to hire some English speaking staffs, but if your restaurant is local focus, don't waste time and money on having English speaking staffsVagabonderhttps://www.blogger.com/profile/11330877750374319771noreply@blogger.comtag:blogger.com,1999:blog-10523524.post-1147193931482033402006-05-09T23:58:00.000+07:002006-05-09T23:58:00.000+07:00I think you don't have to pay much attention to ig...I think you don't have to pay much attention to ignorant people (ok oke you work in hospitality, and the quality of the service is everything), but after you serve them, there is no need to think about their attitudes. One of things that makes the whole travel experience pleasant is to enjoy and try to do things like the local. I guess that comes with experiences in travelling in Asia, I thinkVagabonderhttps://www.blogger.com/profile/11330877750374319771noreply@blogger.com