Highway 4 Restaurant is one of the popular mid- class restaurants for expats in Hanoi. I've been there several times with my friends and I was impressed the first two times. The third time I wasn't happy because the food and the service was missing something at the Highway 4 in Hang Tre street.
I went there a few weeks ago with some friends and we had trouble getting menus. The staff gave us 2 menus, and I asked her for one more so that we could choose our food quicker and easier than having to pass the menu around many times. The waitress told me that they had three floors here and couldn't waste so many menus at our table. After 5 minutes, she came back and wanted to take our menus even though we hadn't ordered. She was incredibly rude to me and I wondered if she would ever be so rude to a foreigner. I also wondered why a successful restaurant wouldn't just print a few more menus. It is not expensive in Hanoi to get printing done.
Finally, we ordered our dinner and, after the menu problem, I wasn't surprised when our main courses - mixed vegetable, squid and chicken dishes - came first. As we finished our main courses, the spring roll and salad starters arrived. It wasn't my night. But then the beers we ordered weren't cold and it all became a bit much to put up with. This is normally a fun restaurant where the food and service is great.
I'm not sure what's going on there but I think my last visit will stay in my memory for a while and I would think a long time before recommending Highway Four again.