Vietnam Airlines’ service for domestic flights is unbelievably bad at the check-in counter. I couldn’t believe that I had to stand in the queue for more than an hour, only to be informed that the plane had already taken off even though the staff already knew the plane was full, and there are lots of people still waiting for that flight. The problem is that there are heaps of staff wandering around but they don’t really know what they have to do. Many passengers realized that the staff were putting too many passengers on our plane which meant our seats were not available. Nguyen Manh Hung the supervisor argued with passengers and he said it was so strange to be in this situation. We all said what is strange here? We all had tickets and had been standing there for over an hour, and if the plane was full, the staff should have told us officially, but they didn’t do that. The way they explained it to us was that it was not their responsibility. What kind of service is that?
I have been traveling with different air lines and Viet Nam airlines always make me feel insecure. It seems that this is the treatment for cheap promotional airfares and for normal air fares as well.
Anyway, we had to take another later flight and that flight was delay for another two hours because of they had to wait for the connecting flight from Korea and it means we will arrived Ho Chi Minh City at 1.30am. I was so upset with this kind of situation even though, we all know passengers should be well treated because flying is expensive and in this situation, we were treated very poorly. I would think that, because this is the national airline that they would be more proud of the service. It’s no wonder that they always appear on the bottom of the survey of airlines. This is a shame for the national airlines which is supposed to represent the Vietnamese culture to the world. This problem needs to be solved.